Last updated 2 November 2026

Privacy policy

What we collect, why we collect it and the choices you have.

What we collect

• About you: name, email, mobile number, delivery address and directions.
• About your pets: name, species, breed, age, weight, body shape, activity, health notes and food preferences you give in the questions, plus weigh-ins.
• About your orders: what you ordered, delivery dates, payment method and messages with us. We do not collect or store card numbers.
• Google or Facebook sign-in: if you choose it, we receive only your name and email address. We never post anything, and we do not see your friends, contacts or photos.
• Website use: if analytics are switched on, anonymous information about how the site is used, through Google Analytics and the Meta pixel.

Why we use it

• To work out your pets' plans and portions.
• To deliver your orders and contact you about them, including on WhatsApp.
• To run your account and subscription.
• If you enter your details in the questions but do not order, to follow up once about your plan. Ask us and we will stop.
• To improve our plans and service. We only send marketing messages if you ask for them.

Who sees it

Our team, our driver, who sees your name, phone number and address for your delivery, and, if you book a vet call, our vet, who sees your pet's details, your notes and your contact details. Calls run on Google Meet. Your data is stored with Google Firebase, part of Google Cloud. We do not sell your data.

How long we keep it

While your account is active, and order records for as long as we need them for accounting and legal reasons.

Your choices

You can ask for a copy of your data, ask us to correct it, or ask us to delete your account and data, by contacting us at hello@herobowlslb.com or WhatsApp +961 79 450 883 (every day, 8am to 10pm).

Deleting your data

To delete your account and everything linked to it, including if you signed in with Google or Facebook, email us at hello@herobowlslb.com or WhatsApp +961 79 450 883 (every day, 8am to 10pm) or message us on WhatsApp from the number on your account, and write "Delete my data". We confirm within 7 days. Orders we must keep for accounting are anonymised. If you signed in with Facebook, you can also remove Hero Bowls under Settings, Apps and websites in Facebook.

Changes

We will post any changes on this page with a new date.