Last updated 2 November 2026

Terms of service

The terms that apply when you use this website, build a plan or order from Hero Bowls.

1. Who we are

Hero Bowls sells and delivers pet food, treats and supplements in Lebanon. By using this website or placing an order you agree to these terms. If you do not agree, please do not order.

2. Feeding plans

Plans are worked out from the details you give us, using the energy formulas vets commonly use and the feeding guides of each brand. They are general feeding guidance, not veterinary advice, diagnosis or treatment.

If your pet is pregnant, nursing, unwell, on a prescription diet or needs to lose a lot of weight, check the plan with your vet before switching food.
Pets differ. Watch your pet's weight and body shape, record a weigh-in each month, and tell us if they seem hungry, unwell or are not finishing their food.
Change foods gradually over about 7 days to avoid upset stomachs.

3. Vet video calls

Calls last 20 minutes on Google Meet and cost $15. They give general nutrition and lifestyle advice (feeding, portions, weight, switching food, activity). They are not a diagnosis, treatment or prescription, and do not replace an examination by a vet.
If your pet is unwell, injured or you are worried about their health, contact a vet clinic in person straight away.
Calls booked on their own are confirmed once payment is received. Calls added to a box are paid with the box. You can move a call for free up to 12 hours before it starts; we refund calls we have to cancel.
We share your pet's details from your plan with the vet so they can prepare.

4. Orders

An order is accepted when we confirm it with you on WhatsApp. If a product is unavailable we will offer a similar one or remove it and refund anything you have paid for it.

5. Prices

Prices are in US dollars and include the products only. Subscription prices are 10% below the one-off price. The first-box discount of 20% applies once per household. We may change prices; subscribers are told before a new price applies to their next box.

6. Subscriptions

There is no minimum term. You can skip, pause, change the date of, or cancel any box from your account until 3 days before its delivery date. After that the box is being prepared and will be delivered.
We set how often boxes arrive from your pets' daily portions, with about 10% extra for spills. If your pet's portion changes after a weigh-in, later boxes change to match.

7. Payment

You can pay cash on delivery (US dollars, or Lebanese pounds at the day's market rate), or by Whish or OMT using the details we send on WhatsApp. Boxes paid by Whish or OMT are sent once the payment is received.

8. Delivery, returns and refunds

See our Delivery and returns policy.

9. Your account

Keep your password private. You are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.

10. Products and liability

The products we sell are made by third-party manufacturers and delivered sealed in their original packaging. Follow the storage and feeding instructions on the pack. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under Lebanese consumer protection law.

11. Changes and governing law

We may update these terms. The version on this page when you place an order applies to that order. These terms are governed by the laws of Lebanon.